1. How can I contact Customer Service?
You can contact us by phone: 33 828 18 30 or e-mail: info@viking-europe.com. We work from Monday to Friday from 8:00 a.m. to 16:00.
2. Can a Customer Service representative help me place an order?
Yes. A customer service employee can help you place an order. In order to carry out the ordering process smoothly, please prepare a list of products to be included in your order in advance. You can place an order by phone or by sending an e-mail to info@viking-europe.com:
- a list of products;
- shipping data with telephone number;
- information on the form of payment and delivery.
3. Can I use several Discount Codes in one order?
No. Only one Discount Code can be used per order. Discounts are not cumulative.
4. I did not receive a Discount Code for subscribing to the newsletter, what should I do?
Check all folders in your mailbox, sometimes notifications end up in the spam folder. If you still don't have your Code, please contact our Customer Service.
5. The Discount Code does not work, what could be the reasons for this?
Check if the Discount Code has been entered correctly (no spaces before and after the Code, the same characters, etc.). Check if the Code is valid. Codes usually have an expiration date and work for selected products or brands. If you have any additional questions, please contact BOK.
6. What form of delivery can I choose and how much does it cost?
according to the delivery price list - Delivery price list
7. What kind of delivery does cash on delivery support?
The following delivery methods enable cash on delivery:
- DPD courier
8. How to pay for a cash on delivery parcel at a parcel locker?
There are many options for paying for the package: PayByLink, BLIK payment, Apple Pay (for smartphones with the iOS operating system), Google Pay (for smartphones with the Android operating system) or card payment in the application.
9. How can I prepay for my order?
You can make online payments via Autopay S.A. (fast transfer, payment with Visa or Mastercard, BLIK, Apple Pay or Google Pay electronic wallets). It is also possible to pay by traditional bank transfer or via PayPal. All available payment options are visible when placing an order in our store in the step confirming delivery and payment options.
10. My order has a payment error. How do I retry my payment?
An email will be sent to you with the option to pay again. If you don't see it, check if it has ended up in your spam folder. However, if you still have a problem with paying for the order, contact BOK.
11. The product I want to buy is out of stock. Is there a chance that it will be available from the manufacturer in stock?
In such a case, please contact BOK. An employee will check the availability of the product and inform you about the possible waiting time for delivery.
12. Can I return the purchased product?
Yes. We give 30 days to return the purchased products. The product is returned at the customer's expense. Please fill in the return form (on the back of the sales document) and add it to the return package.
Address for return:
Online Shop viking-europe.com
1124 Bielska Street,
43-374 Buczkowice
13. How will I be refunded my money?
We refund the money in the same way as the payment was made. In the case of transactions made with a payment card, the refund will be made to the bank account assigned to the buyer's payment card. In the case of cash on delivery, the money is returned to the bank account number indicated by the customer.
14. The product I purchased is too small/too big. Can I replace the product?
Yes. We offer quick replacements. For this purpose, please contact CC, provide the order number or data for which the order was placed, and the product code for which the exchange is to be made. After agreeing on the details, please pack the package with the completed form (check the "exchange" box) and send it to our address: Online Store viking-europe.pl, 1124 Bielska Street, 43-374 Buczkowice. After receiving the return package, we will send you a package with a new product.
15. I need to complain about a product purchased from you. How do I do this?
Each product in our store is covered by a 2-year warranty. To file a complaint, please fill out the complaint protocol. You can find it here. Make sure that the data in the form is correct. This will allow us to verify the report faster. Pack the complained goods along with the completed protocol. Remember to properly secure the goods so that they are not damaged during transport. The complained goods should be clean. Send the parcel to:
Larix Janusz Pieła S.K.A.
Complaints Department
Bielska 1124
43-374 Buczkowice
16. I have a different product in the shipment than the one I ordered, what should I do?
Write to us at info@viking-europe.com, provide your order number, attach a photo of the mixed product along with a brief description of the situation. We will review your order again and contact you as soon as possible to verify your order and possibly exchange products. In the event of an exchange, we will order a courier to deliver the wrong products at your convenience and pick up the wrong package.
17. Can I postpone the shipment of my order to a later date?
This option is possible only when the goods have not yet been packed and handed over to the courier. If the order is at the stage of processing, please contact the Customer Service. We will check what stage your order is at and confirm the possibility of its suspension. The information in the Order Notes does not guarantee that the parcel will be suspended.
18. I need to receive the parcel urgently. Is it possible to do anything about it?
We want our customers to receive their orders as soon as possible. That is why most orders placed on a working day before 12:00 p.m. are shipped on the same day. In each case, packages are sent to customers within no more than 48 hours from the order. Shipments of goods are carried out on working days and depend on the selected payment and delivery option. For urgent shipments, please contact Customer Service. An employee will check the possibility of completing the order and inform the customer.
19. Do you ship internationally?
For shipping abroad, please contact Customer Service. The person responsible for the orders will check the current prices of international shipments and inform the customer about them. Orders with international shipping are processed only with the option of prepayment.
20. Can I get an additional discount for my order?
When placing an order, you can subscribe to our newsletter, which gives you a one-time 15% discount. In addition, we run various promotional campaigns - we encourage you to follow our website and social media.
21. GPSR
Viking products available in our store are 100% original and authentic products that have been designed and manufactured by our team. As the owners of the Viking brand, we guarantee that each product in our offer comes from our own production, and its quality is the result of our many years of experience and passion for creating sports clothing and accessories. We make sure that all Viking products are functional, durable and aesthetically pleasing, meeting the requirements of even the most demanding users. As a brand, we focus on innovation and high quality, which makes our products trusted by customers on the market. By choosing Viking products, you can be sure that you are getting original goods, designed for comfort, durability and modern design. As a manufacturer, we ensure that our products are carefully made, which gives you the certainty that you are investing in a product that will meet your expectations.
Brand: Viking, Manufacturer's details (full name and address): LARIX JANUSZ PIEŁA S.K.A. ul. Orzeszkowej 40, 43-300 Bielsko-Biała, Poland, Contact (e-mail): info@viking-europe.com